cookie notice

COOKIE NOTICE

Last updated: 31 March 2022

Introduction

This Cookie Notice applies to the use by Fidem of cookies and similar technologies (collectively “cookies”) on the Fidem Insurance Limited websites fideminsurance.com and fidem.insure (“our Websites”). The purpose of this Cookie Notice is to explain what cookies are, how they work, the cookies we use and how you can control which ones we use when you visit our Websites. It also describes the purposes for which we process Personal Information (“PI”) collected through our use of cookies and your rights.
 
“Fidem”, “Artis”, “we”, “us” or “our” means Fidem Insurance Limited, and each of its direct or indirect subsidiaries and its parent (the “Artis Group”). References to “you” or “your” relate to individuals who visit our Websites. It also sets outs individuals’ rights in relation to the processing of their PI by cookies.

This Cookie Notice should be read in conjunction with our Privacy Notice.

This Cookie Notice does not apply to any domains that we do not own or control, or to any third-party domains where Fidem advertisements are displayed.

What is a cookie

A cookie is a small text file which is downloaded to your device or browser when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie, to develop a record of the user’s online activity. Cookies may be delivered by the website during a user’s visit, or by third parties. First party Cookies are set by Artis and belong to the website domain that appears in the browser address bar.

Types of cookies

• Strictly necessary cookies
Strictly necessary cookies are essential for our Websites to function and allow you to access secure areas of the Websites. These are primarily session cookies and are deleted when you leave the Website(s).

• Functional cookies
Functional cookies allow us to remember certain selections or preferences you have made for us to tailor the Website to you, for instance your username, language, the region you are in or changes you have made to web pages that you can customize. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

• Performance cookies
Measure the performance of the Website and collect information on how you use the Website e.g. the pages you visit and any errors you may receive during browsing, for us to provide you with the best possible online service.

• Marketing/Tracking/Profiling cookies
Marketing/Tracking/Profiling cookies are used to deliver content we believe to be most relevant to you. These cookies can help to measure the effectiveness of a campaign and are usually placed by authorised service providers with the website operator’s permission. Information about website usage and visits is shared with such providers as per their service agreement with the operator.

Consent

We will not set any cookies other than those that are Strictly Necessary without your consent. If you have consented to the use of cookies when visiting the Website, you will only be prompted again in case we update the list of cookies we utilize and if this affects your browsing. If you have rejected our cookies, we will not ask you again.

Cookies used on the Websites

We may use different types of cookies for a variety of purposes, for example “Session” Cookies are temporary and will expire at the end of a browser session; that is, when you leave a website. These allow the Website to recognize you and carry information as you navigate between pages during a single browser session and allow you to use the Websites efficiently. Other cookies have a defined retention period. The different types of cookies you may use on the Website can be grouped as follows:

• Strictly necessary
Example: cookies which are set to manage authentication-based instances on the Websites e.g. the login option.

• Functional
Example: cookie containing a unique ID to remember your preferences and other information that help you navigate the Website.

• Performance
Example: cookie used to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user visiting the Website.

• Marketing/Tracking /Profiling
Example: cookie setting an anonymous visitor ID with date & time stamp to identify unique visitors.

Non-cookie tracking technologies
We may also use web beacons (including conversion pixels, which are small codes located on a particular web page which are triggered when someone visits a page resulting in an increase in the conversion count.) or other technologies for similar purposes as above and we may include these on the Websites, in marketing e-mail messages or newsletters, affiliated websites – including client platforms and products, to determine whether messages have been opened and links clicked on.

Amending your cookie preferences
Strictly necessary cookies are always active. When you first visit the Website and on subsequent visits you will have the option to choose and then amend your other cookie preferences by clicking the Manage Cookies button which will appear on each page.

How to block all cookies and what this will mean

If you want to block all cookies, you may be able to do this through the settings in your browser for each browser you use and each device you use. If you block all cookies you may find certain features on the Website will not function properly and we may not be able to respond to your request or provide you the best service.

Please remember if you turn off cookies using the settings in your browser, this will apply to all websites, not just Fidem.

You can find more information about cookies on the following websites:
www.allaboutcookies.org
www.youronlinechoices.eu

Contacting us
If you wish to exercise any of your rights, or have questions concerning this notice, please contact us by using the details set out in the Contact us section

Complaints
If you have any concerns or complaints about the way your PI is processed, please contact us by using the details set out in the Contact us section. For further information in relation to these rights, including the circumstances in which they apply or to make a complaint, please visit the UK Information Commissioner’s Office (“ICO”) website at www.ico.org.uk or consider contacting a data protection or other competent authority with jurisdiction over privacy and data protection law in the country you live or work, or in the country where you believe an issue in relation to the processing of your PI has arisen.

Changes to this Cookie Notice
We may modify or amend this Cookie Notice from time to time and you are advised to visit the Website regularly to check for any amendments.